Terms of Sale

Last updated: [DATE]

1. Who we are

Studio 221 is a trading name of [Studio221], of [14 Bennetts Road, Horsham, West Sussex, RH135LA,], United Kingdom. [If a company: Registered in England and Wales, company number 00000000.] [If VAT registered: VAT number GB000000000.]

You can contact us at support@studio221.co.uk or by writing to the address above.

2. These terms

These terms apply when you buy from studio221.co.uk and studio221.com (the "site"). Please read them before you buy. By placing an order you agree to them. A contract is formed when we send you an email confirming your order.

"You" means the person buying. Where we say "consumer", we mean someone buying mainly for personal use, not for their business.

You must be 18 or over to buy from us, or have permission from a parent or guardian who agrees to these terms on your behalf.

3. Your account

We create an account for you when you first buy, using your email address. You sign in with a one-time link sent to that address. Keep access to your email secure, as anyone who can read it can sign in to your account. Tell us straight away if you think someone else has accessed it.

4. Prices and payment

• Prices are shown in pounds sterling (GBP) and include VAT or other sales taxes where these apply. Where tax depends on your location, the final amount is shown at checkout before you pay.
• Payments are processed securely by Stripe. We never see or store your full card details.
• If we make a pricing error, we'll contact you before supplying the product and give you the option to continue at the correct price or cancel for a full refund.

5. Delivery

Your products are available to download from your account's My Downloads page as soon as your payment is confirmed. We'll also email you a link to your account. We don't post anything.

Make sure your device and software meet the requirements listed on each product page before you buy.

6. Your right to cancel

If you're a consumer, you'd normally have 14 days to cancel a purchase. For digital downloads, UK law lets this right end once the download begins, as long as you've agreed to this.

At checkout we ask you to confirm that you want immediate access and that you understand you'll lose your right to cancel once your download starts. We keep a record of this and include it in your order confirmation email.

If you haven't started downloading a product, you can cancel within 14 days of buying it for a full refund. See our Refund Policy for how.

7. Faulty products

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a product isn't, contact us and we'll repair or replace it. If we can't do that within a reasonable time or without significant inconvenience to you, you're entitled to a price reduction or a refund.

If a product we supplied damages your device or other digital content because we didn't use reasonable care and skill, we'll repair the damage or compensate you.

Nothing in these terms affects your legal rights. For more information, contact Citizens Advice.

8. Using our products

When you buy a product, we give you a licence to use it. We don't sell you ownership of it. Your licence type (Personal or Commercial) is shown at checkout and in your account, and the full rules are in our Product Licence. Sharing, reselling or redistributing our files is not allowed.

9. Updates

We may release updated versions of a product, for example to fix problems or keep it compatible with new software. Updates to the version you bought are free and appear in your account. A new numbered volume (for example Vol. 02) is a separate product.

10. Our liability

If you're a consumer, we're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, or for business losses, because our consumer products are for personal use.

We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights as a consumer.

11. Business customers

If you buy for business purposes, sections 6 and 7 don't apply to you in the same way. Our total liability to you for any purchase is limited to the price you paid for it, and we're not liable for loss of profit, revenue, data or business opportunity. This doesn't limit liability that can't be limited by law.

12. Custom work

Custom projects and one-to-one sessions booked through Work with us are covered by a separate written quote, which sets out the price, what's included, delivery dates and your rights to the finished work.

13. Ending your account

You can delete your account at any time from Account settings. If you do, you'll lose access to your downloads. We may suspend or close an account if it's used to break these terms or the Product Licence, for example by sharing files publicly. We'll tell you why unless the law prevents us.

14. Law and disputes

These terms are governed by the law of England and Wales. If you're a consumer, you can bring legal proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you live outside the UK, you may also benefit from consumer protections in your own country that can't be excluded.

If you have a complaint, please contact us first. We aim to reply within 2 working days and resolve it within 14 days.

We may update these terms from time to time. The version that applies to your order is the one shown when you bought.